Refund Policy

Refund Policy

Effective date: 14 May 2026

Because digital products (license keys, digital accounts, activation codes, and similar items) are delivered and usable immediately upon purchase, refunds are generally not available once a product has been delivered. This policy explains when refunds may apply and how to request one.

Nothing in this policy limits your statutory rights under applicable consumer protection law. If you are a consumer in the EU, please also review our Right of Withdrawal page.

1. When a Refund May Be Issued

A refund may be issued in the following circumstances:

  • The delivered product does not work and cannot be replaced with a working equivalent within a reasonable timeframe (typically 3–7 business days from when you first report the issue).
  • The delivered product materially differs from its description at the time of purchase.
  • An order was charged but no product was delivered and we are unable to fulfil the order.
  • You are an EU consumer who has a valid right of withdrawal and has not yet received the digital product, or has received it but did not consent to immediate performance (see Right of Withdrawal).

2. No Refund Situations

Refunds are generally not issued when:

  • The product has been delivered and is working as described.
  • You bought the wrong product or changed your mind after delivery.
  • The product is incompatible with your system and the system requirements stated on the product page were met.
  • You have already used, activated, or redeemed the product.
  • The request is made more than 30 days after the order date.

3. How to Request a Refund

  1. Contact our support team at support@hermanoslicense.com or through the contact form.
  2. Include your order number and a description of the issue.
  3. Our team will first attempt to resolve the issue with a replacement or working key. If that is not possible, we will review your refund request.
  4. Refund review typically takes 3–7 business days. We will notify you of the decision by email.

4. How Refunds Are Processed

Approved refunds are processed to the original payment method where possible. Processing times after approval:

  • Card payments (Stripe): 5–10 business days, depending on your bank.
  • Cryptocurrency: Refunded to your store account balance or, where applicable, to the original wallet.
  • Store balance: Credited immediately upon approval.

Refunds to the original payment method are only possible within 30 days of the original payment. After 30 days, any approved refund will be issued as store balance.

5. Chargebacks

Filing a payment dispute (chargeback) with your bank or card issuer without first contacting us may result in account suspension. We take every reported issue seriously and will always try to resolve it directly before a dispute is escalated.

6. Contact

For refund requests: support@hermanoslicense.com or the contact form.