FAQ

Frequently Asked Questions

Orders & Delivery

How will I receive my order?

Digital products are delivered to your registered email address and made available in your account under Orders / Licenses. Most orders are processed automatically. See our Digital Delivery Policy for full details on delivery methods and timeframes.

How long does delivery take?

Delivery time is shown on each product page before you buy. Many products are delivered automatically within minutes of payment confirmation. In cases requiring manual processing, delivery can take up to 48 hours. If you haven't received your order within the stated timeframe, contact support.

What if my key doesn't work?

Contact our support team straight away. Include your order number and details of the issue. We will verify the problem and provide a replacement if the key is confirmed invalid. See our Refund Policy if a replacement is not possible.

Can I get an invoice for my order?

An order summary is available in your account. If you need a formal VAT invoice, contact us at support@hermanoslicense.com with your order number and billing details.

Payments

What payment methods do you accept?

We accept credit/debit cards (via Stripe), PayPal, cryptocurrency, and store balance top-up. Available methods are displayed at checkout.

Is my payment secure?

Yes. Card payments are processed by Stripe, which is PCI-DSS Level 1 certified. We never store your card details on our servers. Cryptocurrency payments are made to our published wallet addresses and verified before delivery.

Why was my payment declined?

Payments can be declined for several reasons: insufficient funds, 3D Secure authentication failure, or a bank block on online purchases. Try a different card, check with your bank, or use an alternative payment method. Contact support if the issue persists.

Warranty & Support

What warranty do the products come with?

Warranty terms are stated on each product page. At minimum, we guarantee that every product works as described at the time of sale. If a product fails within the warranty period, we will replace it or, if unavailable, refund you.

How do I get support?

You can contact us at support@hermanoslicense.com, via WhatsApp at +49 162 7958073, or through our contact form. Support hours are Monday to Friday, 09:00–20:00 Turkey time (UTC+3).

Do you offer support in my language?

We provide service in English, German, French, Spanish, and Japanese. For other languages, we use translation tools to assist as best we can.

Refunds

Can I get a refund?

We try to resolve every issue with a replacement first. If a replacement is not possible, a refund may be issued. See our full Refund Policy for conditions and timelines.

What is the right of withdrawal?

If you are a consumer in the EU or a country with equivalent rights, you may have a 14-day right of withdrawal. For digital products, this right ends when delivery begins if you have consented in advance. See our Right of Withdrawal page.

Account & Security

I forgot my password. How do I reset it?

Click "Forgot password" on the login page and enter your email address. A reset link will be sent to you.

How do I delete my account?

Regional & Legal

Which countries do you serve?

We serve customers worldwide, subject to applicable legal restrictions. Some products may not be available in all regions.

Where is Hermanoslicense.com based?

We are operated by AHURA ?Ç VE DI? T?CARET L?M?TED ??RKET?, registered in Turkey. See our Legal Notice for full company details.

Do you have a cookie policy?

Yes. We use Google Analytics (with your consent) and essential security cookies. See our Cookie Policy for full details.